FAQ

Get answers to common questions about Kling Motion Control, AI motion transfer, pricing, usage, and features

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Pricing & Credits

Kling Motion Control is an AI-powered motion transfer tool that extracts motion paths from 3–30 second reference videos and applies them to a static character image. It reconstructs movement frame-by-frame, preserving visual identity while following the original motion—ideal for predictable outcomes, long one-shot actions, and precise hand and body control.

Kling Motion Control offers motion extraction and transfer from reference videos, full-body motion accuracy, precision hand and gesture control, flexible character orientation modes, optional audio preservation from the reference clip, and prompt-guided scene refinement. You can upload one character image and one motion reference video (or use the motion library) to create consistent, controllable character animation.

We occasionally offer free usage periods. Please check your credit balance for current promotions and free trial opportunities. No credit card is required for the initial trial.

No, these are one-time purchases. You can buy credits multiple times and they accumulate. You can check your credit balance in the profile center in the top right corner.

No, credits never expire. They remain permanently in your account and can be used anytime.

Credit consumption depends on the length of the output and the options you choose. Motion transfer for shorter clips typically uses fewer credits; longer one-shot videos (up to 30 seconds) may use more. The exact cost is shown before you start generation.

Credits are primarily used for motion transfer and character animation within the website—applying reference video motion to your character images and generating the resulting videos.

Yes, credits are universal within this website. Once you purchase a credit package, you can use it on any page, including Kling Motion Control and other generation tools.

We use a one-time payment model. You can view your credit purchase history and usage in the 'Credit Log' section of your member center. Each purchase accumulates credits to your account balance for future use.

After a motion transfer or generation fails due to server or technical issues, the credits will be returned. Please refer to our current policy for the effective date and any exceptions.

Payment & Billing

Currently, we accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), and other credit cards.

If your payment was successful but credits are not showing in your account, please wait 1 minute and refresh the page. If you still don't see the credits, please send your order screenshot or payment receipt to our support email support@klingmotion.net and contact us.

1. Carefully check if the payment information you entered is correct. 2. Check your credit card or bank account to ensure you have sufficient funds and haven't exceeded daily spending limits. 3. Try using a different card or choose another payment method.

Contact us via email support@klingmotion.net and our team will respond as soon as possible.

Yes, you can request a refund within 7 days of purchase if less than 20% of purchased resources have been used. Please visit our Refund Policy page to learn more about the refund process and eligibility requirements.

Usage & Support

Whether credits are deducted depends on the failure reason: If motion transfer or generation fails due to server-side errors or other technical reasons, no credits will be deducted; if generation fails due to prohibited content in your prompts or uploaded images, the system may deduct credits.

Motion transfer typically takes 1–3 minutes, depending on the length of your reference video, output duration, and selected options. Kling Motion Control produces high-quality results with frame-by-frame motion accuracy.

Yes, videos generated through Kling Motion Control can be used for your commercial projects, marketing campaigns, and professional content. The tool is ideal for marketing, branding, and animation workflows, and generated content is suitable for social media, filmmaking, and e-commerce applications.

Yes, we take your data security very seriously. We implement robust security measures to protect your information and prevent unauthorized access.

Please send an email to our support email address support@klingmotion.net, and we will resolve your issues as soon as possible after receiving your email.

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